- # set the auto-close time to be one hour in the future unless
- # that would make it more than 24h long, in which case clip to
- # 24h, as this has been decided is a reasonable time limit.
- if (closed_at - created_at) > (MAX_TIME_OPEN - IDLE_TIMEOUT)
- self.closed_at = created_at + MAX_TIME_OPEN
- else
- self.closed_at = Time.now.getutc + IDLE_TIMEOUT
- end