# smsm1 doesn't like the next two lines and thinks they need to be abstracted to the model more/better
cs.created_at = Time.now.getutc
cs.closed_at = cs.created_at + Changeset::IDLE_TIMEOUT
# smsm1 doesn't like the next two lines and thinks they need to be abstracted to the model more/better
cs.created_at = Time.now.getutc
cs.closed_at = cs.created_at + Changeset::IDLE_TIMEOUT