+
+ ##
+ # set the auto-close time to be one hour in the future unless
+ # that would make it more than 24h long, in which case clip to
+ # 24h, as this has been decided is a reasonable time limit.
+ def before_save
+ if self.is_open?
+ if (closed_at - created_at) > (MAX_TIME_OPEN - IDLE_TIMEOUT)
+ self.closed_at = created_at + MAX_TIME_OPEN
+ else
+ self.closed_at = Time.now.getutc + IDLE_TIMEOUT
+ end
+ end
+ end